Frequently Asked Questions

Everything you need to know about shopping with Merwave.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your delivery progress in real-time.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Do you offer international shipping?

Yes, Merwave ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'buy now, pay later' options through Klarna and Afterpay.

Are your products ethically sourced?

At Merwave, we prioritize sustainability. We work closely with certified suppliers to ensure all our products are ethically manufactured and packaged using eco-friendly materials whenever possible.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.